User Agreement

1. Acceptance of Terms

By creating an account on Nexus Operations ("Platform"), you agree to be bound by this User Agreement, our Terms of Service, and our Privacy Policy. If you do not agree to these terms, you may not use the Platform.

2. Account Registration

You must provide accurate, current, and complete information during registration. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

• You must be at least 18 years of age to create an account.
• Each person may maintain only one active account.
• You agree to notify us immediately of any unauthorized use of your account.
• Nexus Operations reserves the right to suspend or terminate accounts that violate these terms.

3. Platform Roles

Nexus Operations manages work between homeowners/property managers (clients) and contractors. We do not provide licensed trade services ourselves; we vet and dispatch independent contractors to perform the work. Each user type agrees to the obligations below.

4. Homeowner & Property Manager Responsibilities

As a homeowner or property manager using the Platform, you agree to:

• Provide accurate property information and service request details.
• Ensure that a responsible adult is available for contractor access at scheduled times.
• Pay invoices in a timely manner as outlined in our payment terms.
• Provide a safe working environment for all contractors dispatched to your property.
• Not solicit contractors identified through the Platform for work outside the Platform for a period of 12 months following introduction.
• Notify Nexus promptly of quality concerns so we can manage remediation with the contractor.

5. Contractor Responsibilities

As a contractor using the Platform, you agree to:

• Maintain all required licenses, insurance, and certifications for your trade(s).
• Respond to job notifications within the timeframes specified by the service level agreement.
• Provide accurate quotes and complete work to a professional standard.
• Provide photographic documentation of work before and after completion.
• Comply with all applicable local, state, and federal laws and regulations.
• Not misrepresent your qualifications, experience, or credentials.
• Use the Platform to communicate status updates and closeout documentation for every job.

6. Service Requests & Scheduling

Clients submit requests with property details, scope, and urgency tier. Nexus assigns contractors based on trade, availability, and service level agreements. Access instructions must be accurate; missed appointments or site inaccessibility may require rescheduling and may be billable. Emergency requests may be routed to the first available qualified contractor.

7. Subscription Plans & Billing

Paid subscriptions are billed on a recurring basis. By subscribing to a paid plan, you authorize Nexus Operations to charge your payment method on a recurring basis until cancellation.

• Monthly Plan: $79/month, billed each calendar month. Cancel any time.
• Annual Plan: $59/month, billed as $708/year. Cancellation takes effect at end of billing period.
• Refunds for annual subscriptions are available within 14 days of initial purchase only.
• Price changes will be communicated at least 30 days in advance.
• All payments are processed securely by Stripe. Nexus Operations does not store card details.

8. Invoices, Disputes & Adjustments

Standard invoices are due upon receipt unless stated otherwise in a statement of work. Disputes must be submitted in writing within 10 days of invoice delivery with documentation. Undisputed amounts remain payable. If on-site findings materially change scope, a revised quote will be provided for approval before continuation unless you authorize a pre-set emergency ceiling.

9. Prohibited Conduct

You agree not to:

• Use the Platform for any unlawful purpose or in violation of any applicable law.
• Submit false, misleading, or fraudulent service requests or work reports.
• Harass, threaten, or intimidate other users.
• Attempt to circumvent payment through the Platform.
• Reverse engineer, scrape, or copy any portion of the Platform.
• Share account credentials with unauthorized individuals.
• Upload malicious code, interfere with security features, or attempt unauthorized access.

10. Documentation, Photos & Data

Photos, notes, and job records uploaded to the Platform are used to manage work, validate completion, and maintain audit history. You grant Nexus Operations a non-exclusive right to store and use this documentation to operate and improve the Services, subject to our Privacy Policy.

11. Intellectual Property

All content on the Platform, including text, graphics, logos, and software, is owned by or licensed to Nexus Operations and is protected by applicable intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written consent.

12. Ratings and Quality

Nexus monitors quality through completion photos, SLA performance, and client feedback. We may prioritize or de-prioritize contractors based on performance and may remove content that is abusive or irrelevant.

13. Dispute Resolution

In the event of a dispute between users or between a user and Nexus Operations, we encourage resolution through our support channels first. Unresolved disputes will be subject to binding arbitration in Topeka, Kansas under the rules of the American Arbitration Association.

You waive any right to participate in a class action lawsuit or class-wide arbitration.

14. Limitation of Liability

To the maximum extent permitted by law, Nexus Operations shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Platform. Our total liability shall not exceed the amounts paid by you in the 12 months preceding the claim.

15. Modifications

We reserve the right to update this User Agreement at any time. Material changes will be communicated via email or prominent notice on the Platform at least 14 days before taking effect. Continued use of the Platform after changes constitutes acceptance of the updated agreement.

16. Termination

We may suspend or terminate access for violations of this Agreement, non-payment, or misuse of the Platform. You may close your account at any time. Sections intended to survive termination (including payment obligations, documentation rights, disclaimers, and dispute terms) will remain in effect.

17. Contact Us

If you have questions about this User Agreement, please contact us: