Terms of Service | Nexus Operations

Last updated: April 2026

1. Acceptance of Terms

These Terms of Service ("Terms") govern access to and use of Nexus Operations, LLC ("Nexus Operations", "we", "us") maintenance services, software, and websites (collectively, the "Services"). By submitting a request, creating an account, or authorizing work, you agree to these Terms, our Privacy Policy, and any order forms, statements of work, or subscription selections you approve (each, an "Order").

2. Who May Use the Services

You must be at least 18 years old and able to form a binding contract.
You represent that all registration, property, and payment information you provide is accurate and kept current.
If you use the Services on behalf of a business or property owner, you represent that you have authority to bind that entity to these Terms.

3. Scope of Services

Nexus Operations manages maintenance, repairs, and related services through vetted third-party contractors. We do not provide licensed trade services ourselves. Each Order will specify scope, pricing, service level, and any materials. If the scope changes after on-site evaluation, we will provide an updated quote for approval before proceeding unless you authorize emergency work up to a specified ceiling.

4. Scheduling and Access

You agree to provide timely access to the property, utilities, parking, and any required permissions.
Missed appointments or access delays may incur rescheduling fees and extend timelines.
Emergency requests may be routed to the first available qualified contractor to meet the service level agreement (SLA).

5. Payment Terms

Unless otherwise stated in an Order, invoices are due upon receipt. Subscriptions are billed in advance on a recurring basis until cancelled.
Prices exclude taxes unless stated; you are responsible for applicable taxes and government charges.
Late balances may accrue a 1.5% monthly finance charge (or the maximum allowed by law) and collection costs.
Disputes must be submitted in writing within 10 days of invoice delivery. Undisputed amounts remain payable.

6. Cancellations and Changes

Standard requests may be cancelled with no fee if we receive notice at least 24 hours before the scheduled window.
Emergency dispatches, work already in progress, or materials ordered for your job may incur actual costs and labor already performed.
If site conditions differ materially from the provided scope, we may pause work until you approve revised pricing.

7. Third-Party Contractors and Warranties

Contractors performing work are independent businesses. We vet licensing, insurance, and experience, monitor SLA performance, and document each job, but we do not guarantee contractor workmanship. Contractor warranties, if any, are passed through to you. To request a correction, notify us within 7 days of completion with photos or documentation so we can manage remediation.

8. Safety and Compliance

You agree to maintain a safe work environment and notify us of known hazards.
You will obtain required permits when you are the permit holder; if we obtain permits on your behalf, you authorize us to do so.
We may decline or stop work if conditions are unsafe or unlawful; time and materials up to that point remain billable.

9. Non-Solicitation

For 12 months after introduction, you agree not to directly solicit or hire contractors introduced through the Services for work outside the platform without our written consent. If you do, you agree to pay a placement fee equal to 20% of the first year’s expected compensation for that contractor engagement.

10. Acceptable Use

No fraudulent requests, harassment, or unlawful content may be submitted through the platform.
You will not reverse engineer, scrape, or misuse the Services, nor attempt to bypass payment flows.
Accounts are single-user; you are responsible for safeguarding credentials and for actions under your account.

11. Intellectual Property

We retain all rights to the Services, documentation, and brand assets. You receive a limited, non-transferable license to use the Services for your internal business purposes. Feedback you provide may be used to improve the Services without obligation to you.

12. Data and Communications

We handle personal information as described in our Privacy Policy. You consent to receive service-related communications (email, SMS, or phone) necessary to fulfill requests. You may manage marketing preferences at any time; operational messages are required to deliver the Services.

13. Disclaimers

THE SERVICES ARE PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. SOME JURISDICTIONS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES; IN THAT CASE, THE ABOVE MAY NOT APPLY TO YOU TO THE EXTENT PROHIBITED BY LAW.

14. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER NEXUS OPERATIONS NOR ITS OFFICERS, EMPLOYEES, OR AGENTS WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS OR REVENUE. OUR TOTAL LIABILITY ARISING OUT OF OR RELATING TO THE SERVICES IS LIMITED TO THE GREATER OF (A) THE AMOUNT YOU PAID US FOR THE SERVICES IN THE SIX (6) MONTHS BEFORE THE CLAIM AROSE OR (B) ONE THOUSAND DOLLARS ($1,000). THESE LIMITATIONS APPLY EVEN IF A REMEDY FAILS OF ITS ESSENTIAL PURPOSE.

15. Indemnification

You agree to defend, indemnify, and hold harmless Nexus Operations from claims, damages, or expenses arising out of your breach of these Terms, your misuse of the Services, or your violation of law, except to the extent caused by our gross negligence or willful misconduct.

16. Termination and Suspension

We may suspend or terminate access to the Services for breach of these Terms, non-payment, or misuse. You may cancel at any time through your account or by contacting us; subscription cancellations take effect at the end of the current billing period. Sections that by their nature should survive termination will survive (including payments owed, intellectual property, limitations of liability, and dispute terms).

17. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of Kansas, without regard to conflicts of laws principles. Except for claims that qualify for small-claims court, any dispute will be resolved by binding arbitration in Topeka, Kansas under the rules of the American Arbitration Association. You and we waive any right to a jury trial or to participate in a class action. Judgment on the award may be entered in any court with jurisdiction.

18. Updates

We may modify these Terms to reflect changes in the Services, law, or business needs. Material changes will be posted on this page with an updated date and, when appropriate, emailed to account holders. Continued use after the effective date constitutes acceptance.

19. Contact

Questions about these Terms? Contact us at admin@nexusoperations.org or (785) 727-1106. Mail can be sent to 2611 SW 17th St #5002, Topeka, KS 66604.