Commercial & portfolio
Built for property managers running 10+ units.
Nexus Operations offers a dedicated engagement model for multi-property portfolios — with a named Nexus representative, custom workflows, monthly performance reports, and consolidated billing across every unit you manage.
Portfolio benefits
What a commercial engagement includes.
Named account representative
A named Nexus team member acts as your single point of contact for every request across your portfolio.
Portfolio-wide dashboard
See every active request across every property, tagged by building, trade, and urgency.
Monthly reporting
Detailed maintenance reports by property, trade, urgency tier, and contractor — delivered monthly.
Consolidated billing
One unified monthly invoice for every unit, every trade, every job — with full line-item detail.
Response-time SLAs
Published assignment and on-site SLAs by urgency tier, tracked and reported in your monthly rollup.
Multi-property workflows
Assign access notes, preferred contractors, and per-building budget caps once and re-use them everywhere.
Service level agreements
Published response commitments by urgency.
Every commercial engagement is backed by published assignment and on-site SLAs, tracked in your monthly performance report.
| Tier | Assignment SLA | On-site SLA |
|---|---|---|
Routine | Assigned within 24 hours | On-site in 3–5 business days |
Urgent | Assigned within 4 hours | On-site next business day |
Emergency | Assigned within 1 hour | On-site within 4 hours (24/7) |
Emergency tier is 24/7 — including nights, weekends, and holidays
The 1-hour assignment and 4-hour on-site SLAs apply around the clock. A burst pipe at 11 PM on a Saturday is handled the same as one at 10 AM on a Tuesday.
Routine
Assigned within 24 hours
On-site in 3–5 business days
Scheduled repairs, cosmetic fixes, planned replacements, preventative maintenance
Urgent
Assigned within 4 hours
On-site next business day
Non-emergency plumbing, HVAC issues in moderate weather, electrical faults
Emergency
Assigned within 1 hour
On-site within 4 hours (24/7)
Burst pipes, gas leaks, HVAC failure in extreme weather, safety hazards
Emergency tier is 24/7 — including nights, weekends, and holidays.
The 1-hour assignment and 4-hour on-site SLAs apply around the clock. For after-hours emergencies, submit through the portal or email emergency@nexusoperations.org.
Portfolio reporting
Visibility into every property, every month.
Your named Nexus representative delivers a monthly performance report with aggregated metrics, spend breakdowns, and trend data.
- Total requests submitted, by property and trade category
- Assignment time vs. SLA for every job
- On-site arrival time vs. SLA for every job
- Contractor performance ratings by job
- Total spend by property, trade, and urgency tier
- Open and unresolved items at month-end
- Year-to-date spend comparison
Getting started
From discovery call to go-live in under two weeks.
Discovery call
Tell us about your portfolio — unit count, geography, preferred workflow, pain points.
Proposal
We put together a pricing proposal and scope of work within 48 business hours.
Onboarding
We load your properties, contacts, preferred contractors, and access notes into the dashboard.
Go live
Your team submits requests through Nexus; your named Nexus representative manages day-to-day operations.
Commercial engagement is designed for
Property managers, landlords, and REITs running multi-unit portfolios.
If you manage 10 or more units — including small multi-family, scattered-site rentals, or commercial real estate — a Nexus commercial engagement can reduce the hours your team spends coordinating contractors and tracking invoices.
- 10+ unit rental portfolios
- Multi-family residential buildings
- Scattered-site single-family rentals
- Mixed-use commercial properties
- Small office & retail portfolios
- Institutional & non-profit real estate
Ready to simplify your portfolio maintenance?
Schedule a discovery call and we'll put together a custom proposal for your portfolio within two business days.